Accessibility statement
ticket.bg aims to make its website and ticket purchase path accessible to everyone, including people with disabilities, in line with the Bulgarian Act on Accessibility Requirements for Products and Services and EN 301 549 / WCAG 2.1 level AA.
Scope. The ticket.bg website and the embedded sales widget on organisers' sites: search, event pages, seat selection, basket, payment and account.
Conformance status: partially conformant with WCAG 2.1 AA, due to the limitations below.
What we have done: keyboard navigation with visible focus and a skip link; labelled form fields and error messages; accessible dialogs; a text description of the seating plan and a list of the selected seats with prices; announcements of the ticket count and total for screen readers; improved contrast of error messages.
Known limitations:
- The seating plan is graphical and not accessible to screen readers. Alternative: choose by price category with the “+” and “−” buttons, which pick the best available seats. Choosing a specific seat currently requires a mouse or touch.
- The checkout time cannot be extended (15 minutes; 30 for group purchases, 50 for split payments). Seats are held against other buyers in real time, so the real-time exception of WCAG 2.2.1 applies. When it runs out, the seats are released and can be selected again.
- The card payment page is operated by the bank (a third-party service) and is outside our control.
- Some brand colours and a few interactive elements are still under review for contrast and semantics.
How this statement was prepared. Self-assessment of the purchase path (audit of 14 August 2026, updated in October 2026). Prepared on 12 November 2026; reviewed after any significant change and at least once a year.
Feedback. If you meet a barrier or need information in another format, write to info@ticket.bg. We will reply within 7 days and help you complete your purchase.
Enforcement. If you are not satisfied with our reply, you can file a complaint with the Bulgarian Commission for Consumer Protection (Art. 54(1)(10) and Art. 62 of the Act on Accessibility Requirements for Products and Services), in writing on paper or electronically: https://kzp.bg.